Customer communication platforms

Reach customers where they actually reply.

We set up and run the channels your customers check every day — WhatsApp, SMS, RCS, email, voice and AI chat — and connect them, so every alert, offer and support conversation reaches the right person on the right channel.

Find the right channels See what’s included
Built for
  • Businesses messaging customers at scale
  • Sales & service teams with high enquiry volume
  • Brands moving beyond email-only
The problem we solve

Messages sent. Customers unreached.

Emails sit unopened, calls go unanswered and every channel runs on a different tool. Customers get mixed messages, and your team can’t see the full conversation.

  1. 01 · The problem

    Scattered and unanswered

    • Important updates that never get seen
    • Separate tools and vendors for every channel
    • Support teams overloaded with repeat queries
  2. 02 · Our strategy

    The right channel for each message

    We match each kind of message to the channel customers respond to, set up compliant, reliable delivery, and automate the routine replies.

  3. 03 · The outcome

    Conversations that land

    Messages that get seen and answered, faster support, more sales conversations — and one partner managing it all.

What we deliver

Six channels, one partner

Use one channel or all six. Each can be explored in detail on its own page.

WhatsApp Business API

Promotions, alerts, catalogues, payments and support on the app your customers open most. Explore WhatsApp

  • Broadcast campaigns
  • Catalogue & cart
  • Chatbots
  • Shared team inbox

Bulk SMS

Fast, reliable SMS for OTPs, alerts and promotions that reach every phone. Explore Bulk SMS

  • OTP & transactional
  • Promotional SMS
  • DLT-compliant setup
  • Delivery reports

RCS Messaging

Rich, branded messages with images, carousels and buttons in the phone’s own inbox. Explore RCS

  • Verified sender
  • Rich cards & carousels
  • Quick-reply buttons
  • SMS fallback

Email Solutions

High-volume transactional and promotional email with strong deliverability. Explore Email

  • Bulk & API sending
  • Templates
  • Deliverability setup
  • Open & click tracking

IVR Solutions

Voice menus that route callers to the right team and handle routine queries 24/7. Explore IVR

  • Multi-level menus
  • Call routing
  • Call recording
  • Missed-call alerts

AI Chatbot

Instant answers, lead qualification and bookings across web and WhatsApp. Explore AI Chatbot

  • AI-powered answers
  • Lead qualification
  • Appointment booking
  • Live-agent hand-off
Why Name2Brands

Channels chosen for reach, run as one system

Most businesses buy messaging tools one at a time. We plan them together, so customers get one consistent conversation.

The typical approach
  1. Plan
  2. Launch
  3. Report

One straight line. By the time the report lands, the budget is spent.

How we work
Repeat 1Research 2Strategy 3Execute 4Measure 5Optimise

A loop, every month. Each cycle starts from what the last one proved.

  1. 01

    Message-to-channel matching

    OTPs, offers, reminders and support each go out on the channel most likely to be seen for that purpose.

  2. 02

    Compliance handled

    Sender registration, templates and opt-ins are set up properly, so your messages are delivered and your numbers stay safe.

  3. 03

    Marketing know-how included

    We don’t just provide the pipes — we help write messages and plan campaigns that get responses.

  4. 04

    One point of contact

    One partner for setup, support and reporting across every channel, instead of a vendor per tool.

Proof

Brands that stay with us

70+
brands served across India
5+
years of digital marketing
3+
year client retainerships
2000+
leads generated for clients
Working with Name2Brands has been nothing short of exceptional! As the CEO of my own startup, I was seeking a digital marketing agency that not only understood my vision but also had the expertise to bring it to life in the digital realm.
Abhishek BahetiFounder, Watchout Wearables
  • PayU
  • JPM
  • VEGH
  • Miniso
  • Neeva
  • Felder
  • Zee
  • Mahindra
  • ICICI
  • Hammer
  • Godlove
  • Acnecyn
  • GE
  • Genetix
  • Speedair
  • T-Series
  • JNC
  • Tutor
  • Soul
  • Dreamwingz
  • MMF
  • Watchout Wearables
  • GMAA
  • Sheo Media
How it works

What happens after you say yes

Four clear stages, one named point of contact, and no guesswork about what comes next.

  1. 01Week 1

    Review

    We look at the messages you send today, to whom and on which channels, and where they fall short.

  2. 02Week 1

    Recommend

    A channel plan matching each message type to the best channel, with setup steps and costs.

  3. 03Weeks 2–4

    Set up

    Accounts, approvals, templates and integrations are configured and tested.

  4. 04Ongoing

    Run & improve

    Campaigns and automations go live, with delivery and response reporting every month.

Your next step

Let’s get your messages seen and answered.

Tell us how you talk to customers today. We’ll recommend the channel mix that fits and what it would take to set up.

Find my channel mix

Prefer to talk? Call +91-9198166345

FAQs

Communication services, answered

No. Most businesses start with one or two — often WhatsApp and SMS — and add others as needs grow. We only recommend what you’ll actually use.

It is when set up correctly. We handle sender registration, approved templates and opt-in practices required for SMS, WhatsApp and email in India.

Yes. Channels can be connected through APIs to your CRM, website, app or order system, so messages trigger automatically.

Usually a setup fee plus usage-based messaging costs, which vary by channel and volume. You get a clear breakdown before anything goes live.

Some channels can go live within days; others, such as WhatsApp templates and SMS sender registration, depend on approval times. We’ll give you a realistic timeline upfront.

Enquire Now