Cloud IVR & call routing

Every call answered. Every caller routed right.

Our cloud IVR greets every caller in your brand’s voice, sends them to the right team in seconds and handles routine requests on its own — day and night. Your agents spend their time on the calls that need a person.

Get an IVR demo See what’s included
Built for
  • Dealerships, clinics and service centres
  • Sales teams with high call volume
  • Support desks with repeat queries
The problem we solve

Missed calls are missed customers.

When calls ring out, land with the wrong person or wait on hold, customers hang up and call someone else. After hours, every enquiry is simply lost.

  1. 01 · The problem

    Calls that go nowhere

    • Calls missed during busy hours and after closing
    • Callers transferred again and again
    • Agents tied up with routine questions
  2. 02 · Our strategy

    Answer, sort, route

    We design a simple voice menu around why people call, route each choice to the right team or self-service option, and alert you about every missed call.

  3. 03 · The outcome

    No caller left behind

    Faster answers, fewer transfers, routine queries handled automatically and every call recorded and reported.

What we deliver

Everything a professional phone line needs

Cloud-based, so there’s no hardware to install — just a number, a menu and a dashboard.

Multi-level IVR Menus

Guides callers through clear options so they reach the right place quickly.

  • Menu design
  • Professional voice prompts
  • Multiple languages
  • Business-hours rules

Smart Call Routing

Sends each call to the best-suited agent or team based on the caller’s choice.

  • Skill-based routing
  • Department routing
  • Round-robin & queues
  • Mobile forwarding

Self-service & Hosted IVR

Handles routine requests automatically and keeps your line open 24/7.

  • Order & status lookups
  • After-hours messages
  • Voicemail & callbacks
  • Appointment requests

Agent-assisted IVR

Adds voice recognition to your existing IVR to understand intent and cut wait times.

  • Speech recognition
  • Intent detection
  • Caller data on screen
  • Reduced hold times

Missed-call Alerts & Callbacks

Makes sure every missed caller gets called back while they’re still interested.

  • Instant SMS & email alerts
  • Callback lists
  • Missed-call campaigns
  • Lead capture

Call Recording & Reports

Records conversations and shows call volumes and performance by agent and team.

  • Cloud call recording
  • Agent-wise reports
  • Missed vs answered
  • CRM integration
Why Name2Brands

An IVR designed around why people call

Most IVRs frustrate callers with long menus. We design yours around the few reasons people really call, so it helps instead of hinders.

The typical approach
  1. Plan
  2. Launch
  3. Report

One straight line. By the time the report lands, the budget is spent.

How we work
Repeat 1Research 2Strategy 3Execute 4Measure 5Optimise

A loop, every month. Each cycle starts from what the last one proved.

  1. 01

    Short, clear menus

    We keep options few and obvious, so callers reach the right place in seconds rather than minutes.

  2. 02

    Cloud-based, quick to set up

    No hardware or lines to install. Agents can take calls on their mobiles, wherever they are.

  3. 03

    Missed calls become leads

    Every missed caller is logged and flagged, so your team can call back while interest is high.

  4. 04

    Joined to your other channels

    IVR can trigger SMS and WhatsApp follow-ups, so callers get links and confirmations instantly.

Proof

Brands that stay with us

70+
brands served across India
5+
years of digital marketing
3+
year client retainerships
2000+
leads generated for clients
Working with Name2Brands has been nothing short of exceptional! As the CEO of my own startup, I was seeking a digital marketing agency that not only understood my vision but also had the expertise to bring it to life in the digital realm.
Abhishek BahetiFounder, Watchout Wearables
  • PayU
  • JPM
  • VEGH
  • Miniso
  • Neeva
  • Felder
  • Zee
  • Mahindra
  • ICICI
  • Hammer
  • Godlove
  • Acnecyn
  • GE
  • Genetix
  • Speedair
  • T-Series
  • JNC
  • Tutor
  • Soul
  • Dreamwingz
  • MMF
  • Watchout Wearables
  • GMAA
  • Sheo Media
How it works

What happens after you say yes

Four clear stages, one named point of contact, and no guesswork about what comes next.

  1. 01Day 1–2

    Map calls

    We learn why customers call and which teams handle what.

  2. 02Week 1

    Design

    Menu structure, routing rules and voice prompts are written and agreed.

  3. 03Weeks 1–2

    Set up

    Number, prompts, routing, recording and alerts are configured and tested.

  4. 04Ongoing

    Go live & tune

    We review call reports and refine the menu and routing as patterns emerge.

Your next step

Ready to answer every call?

Tell us how your calls come in today. We’ll suggest an IVR flow and show you how it works.

Get my IVR demo

Prefer to talk? Call +91-9198166345

FAQs

IVR, answered

No. Our IVR is cloud-based, so it runs on a virtual number and calls can be forwarded to agents’ existing mobiles or desk phones.

In many cases calls to your existing number can be forwarded to the IVR. We’ll check what’s possible with your current provider.

Yes. Prompts can be recorded in multiple languages, and callers can choose their language at the start.

Yes, if you choose. Recordings are stored securely in the cloud and can be played back from your dashboard.

Usually a monthly plan based on the number of channels and agents, plus call usage. You get a clear breakdown before setup.

Enquire Now